Terms and Conditions - Reservation Policy
We offer three ways to make a reservation: by telephone, facsimile, or online. We accept Visa, Mastercard, American Express, and Discover.
A reservation fee of 30% plus applicable tax, payable via credit card, is mandatory for all reservations. If you pay by check, we must receive it within five days, accompanied by a credit card guarantee. The remaining balance is due forty-five days prior to arrival. Kindly review our cancellation policy outlined below.
Final payments for all reservations must be completed no later than 30 days prior to the guest’s scheduled arrival. We will provide pertinent information throughout the payment process.
We strongly recommend purchasing travel insurance to protect against unforeseen cancellations or disruptions. Please obtain it before completing the final payment. Please contact us for further information.
CANCELLATION POLICY: Condos and Townhomes
- In the event that a reservation is canceled thirty-one (31) or more days prior to the guest's scheduled arrival date, the entire reservation amount shall be refunded, minus the non-refundable reservation and cleaning fees, along with applicable taxes.
- Cancellations made within thirty (30) days of the guest's scheduled arrival will result in the forfeiture of the entire reservation amount.
CANCELLATION POLICY: Single-family Homes
- In the event that a reservation for a single-family home is canceled forty-six (46) or more days prior to the guest's arrival date, the total reservation amount will be reimbursed, minus the non-refundable reservation and cleaning fees, along with applicable taxes.
- Cancellations made within forty-five (45) days of the guest's scheduled arrival will result in the forfeiture of the entire reservation amount.
Damage Policy:
Our Security Deposit Protection Plan encompasses accidental damage that may occur during your stay. Report any damages prior to check-out. The insurer shall reimburse up to $3,000 for repair or replacement expenses. Any damages exceeding this amount will be charged to your registered credit card. The Certificate of Insurance specifies the full terms.
You may purchase our protection plan at any time before or during check-in. By doing so, you authorize CSA Travel Protection and Insurance Services to process payments to A1 Vacation Rentals Property Management as stipulated by the policy. Should you decline, please contact VRPM directly.
Departure Procedures:
Please follow the designated check-out procedures to avoid additional charges, which may include pet violations, smoking, excessive cleaning, or missing items. If you decline the protection plan, we will apply a $1,500 deposit and refund it within 14 days, less applicable fees.
Pricing:
Prices are subject to change without notice.
NO SMOKING: Smoking, including tobacco and marijuana, is strictly prohibited in all units. Violations may result in a $250 charge plus the cost of smoke-damage repairs. Thank you for maintaining a smoke-free environment.
NO PETS ALLOWED, INCLUDING PETS VISITING. Pets are strictly prohibited, including visiting animals (refer to Dog-Friendly Units). Violations will lead to immediate removal or eviction without refund. Guests are responsible for HOA fees, a daily pet fee of $250, and any additional cleaning expenses.
Dog-Friendly Units: When reserving a dog-friendly unit (accommodating up to two dogs, with a maximum weight of 60 lbs. each), dogs must not relieve themselves on the outdoor decking or walkways, and guests must dispose of waste properly. Dogs should not climb or rest on furniture or bedding and must remain on the floor. Report all pets to management.
VRPM reserves the right to evict guests for policy violations or unlawful acts.
Disclaimer
VRPM reserves the right to substitute accommodations of equivalent quality owing to unforeseen circumstances and shall inform guests promptly of any changes.
The complex's management company manages the maintenance of communal areas, such as grounds and clubhouses. VRPM serves as an agent for unit owners and is not responsible for the condition or closure of the facilities.
VRPM shall not be held responsible for any damages, injuries, or losses resulting from weather conditions, negligence, or acts beyond its control by guests that are outside the direct jurisdiction of VRPM.
